1. Customer Service is Priority #1 - We have several employees that work customer service FULL TIME. We take customer service very seriously and will work hard to ensure you have an exceptional shopping experience.
2. We are here to help! Have questions? Message, email, or write. We will work hard to answer all of your questions.
3. Reputation: Your satisfaction matters. We want you to come back and we want you to tell everyone else about what a great experience you had with us. If you ever have a problem, we want to take care of it! Some days we ship over 1,000 packages out, so from time to time, we do make a mistake. Please note: We are NOT mind readers, so unless you tell us about your problem, we cannot fix it.
4. Returns: We offer 30 day, no questions asked, hassle free returns. Message or call us to get a Return Authorization Number, which will ensure there is no delay in refunding your money. Items must be in their undamaged original packaging otherwise a 15% restocking fee or refusal of return may occur.
5. Authenticity: We stand behind all of our items 100%. Their authenticity is guaranteed indefinitely.
6. Payments: We accept Paypal payment. We would appreciate payment as soon as you are done purchasing. Please make payment within 48 hours of purchase, or if need be let us know if you need longer. Orders not paid within 48 hours may be canceled as a result of non-payment.
7. Refunds: The fastest way to get a refund is to message us to get a Return Authorization Number, otherwise your refund may be delayed greatly (we sometimes ship 1,000 items a day, so it is sometimes difficult to match up information when not RA is included.
8. Shipping: We have a professional staff of shippers, literally all they do is SHIP FULL TIME. Most orders go out within 72 hrs of payment (Except Weekends & Major Holidays). They will be carefully packaged to ensure your item(s) arrive quickly and safely. Please note some higher value items may take longer to ship as we want to take extra special care to ship those items. Contact us if you need to request expedited shipping.
9. Photos: We’ve spent 1000’s of hours working to perfect the perfect photo. Our goal is to photograph it in a way that allows you to see what the item will look like when it is in front of you. We do not enhance or touch up any of our photos.
Need help? Contact our Customer Service team directly via email at firstname.lastname@example.org